Last updated: July 22, 2026

This Shipping Policy explains how Electric Go Kart Co builds, ships, and delivers your kart, and what to check when it arrives. By placing an order at electricgokartco.com you agree to the terms below. If anything here is unclear, contact us before you order and we will walk you through it.

The Short Version

Every kart is built to order and ships fully assembled inside a protective crate by insured freight, tracked from our workshop to your door. Because these are large, heavy machines, they travel by curbside freight rather than standard parcel carriers, so delivery works a little differently from a normal online order. The sections below cover the timing, the cost, and the steps to take on delivery day.

Order Processing and Build Time

Delivery times vary depending on the model and your location. Standard builds typically ship within 1–2 business weeks, with custom liveries adding 1–2 additional weeks. Freight transit time, covered below, is separate from and additional to build time.

  • Order cut-off time: 5:00 PM Pacific Standard Time
  • Orders placed after the cut-off time will be processed the next business day

Shipping Costs

Shipping is free on all orders. If your delivery address falls in a remote or hard-to-reach area, an additional freight surcharge may apply, and we will contact you before processing the order if that is the case.

Where We Ship

We currently ship to:

  • United States (all states)
  • Canada
  • Australia
  • Europe

Because your kart travels as freight, we cannot deliver to PO boxes, APO/FPO addresses, or parcel lockers. We need a physical street address where a freight truck can reach the curb.

Estimated Delivery Time

Once your kart ships, you'll receive a tracking number to monitor its progress in real time. Delivery estimates are provided in good faith and are not guaranteed, since freight schedules can shift with weather, carrier volume, and your location. Your total time to receive the kart is the build time plus the freight transit time, not one or the other.

Order Tracking

Once your kart ships, we send tracking details and freight carrier information by email so you can follow it in transit. For most freight deliveries, the carrier contacts you directly to arrange a delivery appointment as the shipment nears your area — please keep the phone number on your order current and answer calls during that window.

What Curbside Freight Delivery Means

Curbside freight delivery brings your crated kart to the end of your driveway or the nearest safe curb, not into your garage or home. A liftgate and a scheduled delivery appointment are included as standard with every shipment. Please plan ahead for delivery day: a crated kart is heavy, so make sure you have a clear, accessible spot for it and a way to move and unpack it once the truck leaves.

A few things that make delivery day go smoothly: be available for your scheduled appointment, have help on hand to move the crate, and make sure a freight truck can physically reach your address. If the driver cannot access your location or no one is available to receive the shipment, redelivery or storage fees charged by the carrier may apply.

Inspect Your Delivery Before You Sign

This is the most important step, so please do not skip it. Before you sign the delivery receipt, inspect the crate and the kart for any sign of damage. Freight shipments are insured, but a clean signature tells the carrier everything arrived in perfect condition, which can limit a later claim.

If you see any damage to the crate or the kart, note it in writing on the carrier's delivery receipt or bill of lading before signing, take clear photos of the crate and the kart, and contact us within 15 days of delivery. For concealed damage you discover after unpacking, photograph it and reach out within the same window. Keep all original packaging and crating until any claim is settled, as the carrier may need to inspect it.

Damaged, Lost, or Delayed Shipments

Every shipment is insured in transit. If your kart is damaged in transit, or a shipment is lost or significantly delayed by the carrier, contact us and we will manage the freight claim and arrange a repair, replacement part, or replacement kart as appropriate. Resolution of damaged or lost shipments is handled under this policy together with our Returns and Refunds Policy.

Incorrect Address or Refused Delivery

Please double-check your shipping address at checkout — a wrong or incomplete address can delay delivery and may incur carrier fees to reroute the shipment. If a delivery is refused for a reason other than confirmed transit damage, any return freight and restocking costs may be deducted from your refund.

Order Changes and Cancellations

Because each kart is built to order, please tell us quickly if you need to change or cancel an order. We can usually adjust the configuration or cancel before your build begins. You may cancel your order within 30 days of purchase before production begins, without needing to provide a reason. Once production has started, changes or cancellations may not be possible, or may be subject to costs already incurred.

Payment Methods

We accept the following payment methods:

  • Visa
  • Mastercard
  • Bank Transfer
  • PayPal

All transactions are processed in USD ($).

Questions

If you have any questions about shipping, delivery timing, or your specific address, contact us before you order: