Last updated: July 22, 2026

This Returns and Refunds Policy explains when an order from Electric Go Kart Co can be cancelled, returned, or refunded, and how to start the process. Because every kart is built to order, please read the cancellation and built-to-order sections carefully before you buy. If anything is unclear, contact us before ordering and we will explain it plainly.

The Short Version

Each kart is custom built to the configuration you choose, so the fairest way to handle changes is early. You can cancel for a full refund any time before your build begins. Once we start building your specific kart, the order is generally non-refundable, though you are always covered for defects and for damage that happens in transit. The sections below spell out exactly how each situation works.

Order Cancellations

You can cancel your order for a full refund at any point before production begins, within 30 days of placing it. To cancel, contact us as soon as possible with your order number. Once we have started building your kart, we may have already committed materials and labor to your specific configuration, so cancellations at that stage may not be possible or may be subject to costs already incurred. We will always tell you honestly where your build stands before applying any charge.

Built-to-Order and Custom Items

Every kart is made to order to the powertrain, motor, battery, livery, and options you select, which makes it a custom product built specifically for you. Because of this custom nature, once your build has begun we do not accept returns of a completed kart simply for a change of mind. This does not affect your rights if the kart arrives damaged or turns out to be defective, both of which are covered below. Custom paintwork, custom wraps, and add-on upgrades are non-returnable in all cases.

Returns on Eligible Items

Where a return is accepted, the item must be unused, in its original condition, and repacked in its original crate and packaging. Requests must reach us within 15 days of delivery. Return freight for a crated kart is arranged as freight, not standard parcel post, so please do not ship anything back without a return authorization from us first. Unauthorized returns may be refused or delayed.

Return Shipping Costs and Restocking

For an accepted return that is not the result of a defect or transit damage, the customer is responsible for return freight, and a restocking fee of 15% applies to cover crating, freight coordination, and inspection. When a return is due to a defect or to damage that occurred in transit, we cover the return arrangements and no restocking fee applies. We will confirm all costs in writing before you send anything back.

How to Start a Return or Cancellation

Contact us at sales@electricgokartco.com with your order number and, for a return, a short description and photos of the item. We will review your request, confirm eligibility under this policy, and, if approved, issue a return authorization with instructions and a return freight arrangement. Please wait for that authorization before shipping anything, since freight returns must be booked correctly to be insured and tracked.

Refunds

Approved refunds are issued to your original payment method within 5–10 business days after we receive and inspect the returned item, or after a cancellation is confirmed. Depending on your bank or card issuer, it can take additional days for the refund to appear on your statement. Any restocking fee or return freight cost owed under this policy is deducted from the refunded amount, and we will show you that breakdown.

Damaged or Defective on Arrival

Every shipment is insured, and you are fully protected if a kart arrives damaged. Before you sign for delivery, inspect the crate and kart, note any damage on the carrier's delivery receipt, take photos, and contact us as described in our Shipping Policy. For a genuine defect discovered after unpacking, contact us with photos and your order number and we will arrange a repair, a replacement part, or a replacement kart at no return-freight cost to you. Keep all original crating until any claim is resolved.

Warranty

Beyond delivery, your kart is covered by our warranty against manufacturing defects for 2 years. Warranty claims are handled as repairs or replacement parts rather than returns or refunds, and normal wear, crash damage, misuse, and modifications are not covered. Full warranty details are set out in our Warranty policy. If you think you have a warranty issue, reach out and we will help you sort it.

Non-Returnable Items

The following cannot be returned for a change of mind: completed built-to-order karts once production has begun, custom paint and custom wraps, add-on upgrades and parts, and any item that has been used, ridden, or is not in its original condition. This list does not limit your rights regarding defective items or transit damage, which are always covered.

Exchanges

Because each kart is built to a specific configuration, we do not offer direct swaps between finished karts. If you received a defective item, we will replace it with the same configuration. If you want a different model or build, the cleanest path is to resolve the original order under this policy and place a new one, and we are happy to help you plan that.

Late or Missing Refunds

If your approved refund has not appeared after the timeframe above, first check with your bank or card issuer, since processing on their end can add a few days. If it still has not shown up, contact us with your order number and we will trace it with you.

Questions

If you are unsure how this policy applies to your order, contact us before you buy: